The head on my Axminster power carver has chosen now to pack up.
I need it the weekend for our Finishing texturing and colouring courses.
I made a call to Axminster tools and spoke to a very nice young lady Who put me through to Kevan in Technical.I explained the problem to him and he went through a few checks to carry out to make sure it was the head.
As it was I had already carried out the checks he suggested.
That sorted he said I will send you on a new head today free of charge.
You cannot beat that for service and it is the reason I buy from them whenever possible.
Thank you Axminster and Kevan
Hi George
ReplyDeleteI too have had nothing but excellent service from Axminster over the last 12 years. Not one complaint from me in this time.
It is refreshing to find a company in todays climate that still treats the customer well.
Yes Mark I agree 100% they are a first class company and could not be more helpful.
ReplyDeleteWhat I like about them is that if you have a problem you are treated like a valued customer not a bloody nuisance which is how a lot of companys treat you.